I had such a terrible shopping experience recently that I felt compelled to share this cautionary tale with others. Dealing with faulty merchandise and then facing unacceptable resistance and attitude when trying to resolve the issue was infuriating. My conclusion after this whole ordeal is: Horrible customer service. Do not buy earrings from this store. They are broken and they won't give you your money back. The girl at the front says to me with an attitude they don't look broken to me. The latch on one earrings was bent in and was unable to open. I wonder if they put them back on the shelve and try and sell them again. Just plain disgusting! Because I was so upset by the in-store refusal and the representative’s shocking attitude, I felt compelled to leave a review and immediately contacted corporate customer service hoping for a better resolution.

Customer: I just need to speak to someone about a pair of broken earrings I purchased. The service I received when trying to return them was appalling; the representative was rude and told me they "didn't look broken" even though the latch was clearly bent and unusable.

CS Rep: I am so genuinely sorry to hear about the poor experience you had in the store and the condition of the merchandise. That is absolutely not how our team should handle returns. Can you provide me with the date of purchase so I can look up your transaction?

For more info regarding www.gracequeens.com review our own web-page. Customer: I bought them yesterday. The core issue is that I bought defective goods and was treated terribly, like I was trying to pull a scam just to get my money back for earrings that cost me good money and are now useless.

CS Rep: I completely understand why you are upset, and I sincerely apologize for the lack of respect and professionalism you encountered. We should have immediately accepted the return for a clearly broken item.

Customer: So what is the solution here? I already wasted time trying to sort this out in person, only to be told I was stuck with broken jewelry.

CS Rep: We will immediately process a full refund for the defective earrings. Since the item was broken upon purchase, we certainly honor a full refund. I can push the full amount back to your original payment method right now, and you do not need to worry about trying to mail those broken earrings back to us.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.