My recent online shopping experience was a total nightmare, and I need to share this as a cautionary tale for anyone considering ordering without trying things on first. I made a mistake on my initial order and then received the entirely wrong item, but the real issue was trying to get help afterwards. I quickly realized that
People aren’t lying when they say they have horrible customer service. Not only did they send me a wrong hat, but they also didn’t communicate through phone, email, or dm to correct that and another order.
The silence was infuriating. I felt compelled to engage directly with customer service and leave this review because I truly believe they need to be held accountable for such terrible service.
Customer: I am calling about order #4011. In case you loved this short article and you would love to receive more info concerning oePPeo Shop generously visit our site. I received the entirely wrong hat five days ago, and despite multiple emails, DMs, and even leaving a voicemail, I have received zero communication back. Why is your customer service so completely non-existent?
CS Rep: I sincerely apologize for the absolute breakdown in communication regarding your order. That is unacceptable, and I understand why you are so upset. Let's resolve this immediately. Can you confirm the style you actually ordered and the style you received?
Customer: I ordered the wide-brim rancher in black, size 7 1/4, and I received a completely different fedora in gray. Worse, I have a pending custom order I need to cancel, and I can't even get confirmation on that cancellation.
CS Rep: I am looking at your file now. I see the inventory error on the wrong shipment, and I see the request for the second order cancellation. I will issue a full refund for the wrong hat and send you a prepaid label to return the gray fedora. I will also immediately process the cancellation and refund for your second order. To make this right, we will send the correct black rancher hat out today via expedited shipping at no extra cost.
Customer: That level of service recovery is appreciated, but I’m still shocked it took a public review and a phone call to get a response after days of silence.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
