Let my terrible online shopping experience be a warning to anyone considering purchasing from this site. I felt compelled to leave this review and engage in this conversation because I was horrified by the lack of professionalism and communication. I placed an order online and after a week I hadn't received any confirmation about the dress I paid almost $100 for. I then reached out several times by email and never received any reply. I work too hard for my money to allow anyone to steal it, and that fear forced me to track down a representative before my credit card company had to step in.

Customer: I need immediate assistance regarding an online order placed a week ago. I paid almost $100 for a dress and have received zero confirmation emails, nor have I received a reply to any of my attempts to contact you via email.

CS Rep: I sincerely apologize for the complete silence you experienced. That is unacceptable business practice. Could you please provide the email address used for the purchase so I can investigate the order status immediately?

Customer: The email is [Customer Email]. My concern is that I have no proof of purchase, and the entire experience makes me feel like I’ve been robbed. For those who have any queries relating to in which and also the best way to employ GraceQueens Dress Shop, you possibly can contact us from our own site. All I want is transparency or my money back.

CS Rep: I understand your frustration entirely. I see the record now; it looks like a system error failed to process the confirmation and routed your follow-up emails incorrectly. I have initiated a full refund for the $100 dress payment, which you should see posted within 3-5 business days. We would also like to offer you a 25% off coupon for future use as a further apology.

Customer: Thank you for confirming the refund. I appreciate the swift resolution now, but it shouldn't have taken this much effort just to get a basic reply about an item I already paid for.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.