I felt I absolutely had to share my story as a serious warning to others considering ordering online. My experience has been an absolute nightmare, dragging on for weeks with zero communication from the company. I am now at the point where I am leaving public reviews because nobody responds to emails or calls. I’ve been trying to contact them for the past week for an order I placed almost a month ago, that has been paid for, to no response….very unprofessional. This frustrating silence is exactly why I finally felt compelled to engage in a conversation with customer service—I just need answers about where my paid-for item is.
Customer: I need immediate assistance regarding order #4588. I placed and paid for it nearly a month ago, and I have sent multiple emails over the last week with zero response. This is unacceptable.
CS Rep: I sincerely apologize for the complete lack of communication, that certainly sounds incredibly frustrating. Let me pull up order #4588 for you right now.
Customer: Frustrating is an understatement. I just want to know why I’ve been trying to contact you for the past week for an order I placed almost a month ago, that has been paid for, to no response. For those who have any kind of issues concerning exactly where along with how you can employ longing-antimony-8dc.notion.site, it is possible to e-mail us on our page. It feels very unprofessional.
CS Rep: I completely understand why you feel that way. It looks like your order has been stuck in a quality check hold, which should have been communicated. I am authorizing a priority shipping label right now and applying a partial refund for the delay.
Customer: So it will ship today? And when exactly will I see the tracking number and the refund confirmation?
CS Rep: Yes, it will ship today, and I will personally email you both the tracking details and the refund receipt within the next hour. Thank you for bringing this service failure to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
