My recent in-store shopping trip was a genuinely terrible experience, emphasizing why I am now cautious about recommending this establishment. I was seeking to replicate a sharp vintage fedora I owned, but the entire process was frustrating. The staff seemed poorly informed and not terribly eager to help me find exactly what I was looking for. For instance, when I gave my size (7 1/8), the clerk asked, "don’t you know what size you are in centimeters?" and then had to search for her own chart. After searching largely by myself, I finally found a hat that was most similar, but it was very flexible and not substantial feeling in my hands. It felt cheap. Ultimately, their pricing was 100% out of line with reality, especially since the model—which she confirmed was $375—was the cheapest they had. If you want to find out more information about oePPeo Store check out our own web-site. I felt compelled to leave this review and follow up with customer service to express my profound disappointment regarding the sales help and inventory issues.

Customer: I’m calling about my experience in the store today. I felt completely dismissed by your sales associate, who seemed incapable of helping me find a replacement for my fedora.

CS Rep: I am so sorry to hear that your visit was disappointing. It sounds like you were looking for a specific style, and we dropped the ball. Can you tell me specifically what made the assistance unhelpful?

Customer: I asked for a common size, 7 1/8, and she couldn't even use inches; she insisted on centimeters and had to look up her own chart. Then, when I finally found a similar style, it felt cheap, and she confirmed it was $375—which is absurd given the quality.

CS Rep: That kind of sizing confusion and the perceived lack of quality for that price is unacceptable, and I sincerely apologize. We rely on our staff to be hat experts. We absolutely should have been able to provide you with knowledgeable assistance regarding sizing and inventory.

Customer: She told me she couldn't order my size, which is not a special size. Why carry only one expensive brand of fedora if you can't stock standard sizes or help locate alternatives?

CS Rep: I understand your frustration with the limited selection and the inability to order. We are reviewing our training protocols immediately regarding sizing and ordering capabilities, and I will personally ensure this specific inventory issue is investigated right away.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.