I need to warn everyone contemplating shopping here about my absolutely terrible in-store experience. What should have been a pleasant afternoon turned into a lesson in poor customer service. I felt completely dismissed and frankly, insulted, by the staff's attitude. Should you loved this article and you want to receive more info regarding Official oePPeo assure visit our own website. I had my eye on a specific item, but the staff member’s actions were unbelievable. My overwhelming conclusion about the store is this: "Sales person walked up and closed the case in front of me, and walked away. If you want a pretentious, overpriced hat store then this is your shop!" That moment is why I felt compelled to contact customer service—I needed an explanation for the shocking lack of basic professional courtesy and to ensure this doesn't happen to anyone else.

Customer: I am calling about a profoundly disappointing experience I had in your store earlier today. I was interested in looking at an item in a display case, and the employee simply walked right up, closed the case in my face, and walked away without a word.

CS Rep: I am truly sorry to hear that, that behavior is completely unacceptable and certainly not the standard we strive for. We want every customer to feel welcomed.

Customer: Well, I didn't. It made me feel like I wasn't welcome or deserving of their time. The entire interaction felt extremely pretentious, which is why I immediately left.

CS Rep: I understand why you feel that way, and please accept my deepest apologies for the unprofessionalism you faced. Could you possibly tell me approximately what time this happened? We will investigate this incident immediately and address the specific conduct of the staff involved.

Customer: It was around 3:30 PM, near the main counter. I hope you take this seriously because it completely ruined my shopping trip.

CS Rep: Absolutely. We take this feedback very seriously. As a concrete apology, may I offer you a significant discount code for any online purchase, or perhaps arrange a personalized, dedicated appointment if you decide to visit us again?

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.