I want to share my terrible online shopping experience as a cautionary tale for others. While I was
very appreciative with the every hat purchased and the efficiency of delivering
, the reality of the item I received was deeply disappointing. When I ordered the customized hat, I had specific requests—especially regarding the trim color—that were completely ignored. The speedy delivery was almost frustrating because it just meant I received the wrong item faster. I felt compelled to leave a review and contact customer service immediately because the product itself did not reflect the quality or customization promised.
Customer: I just received my custom order, and I’m honestly upset. The efficiency of the delivery was great, but this is the wrong item. The trim is black, not the burgundy I clearly selected.
CS Rep: I am so sorry to hear that, especially when the delivery was so quick. Here's more information on https://ember-skirt-c98.notion.site/Corduroy-Baseball-Cap-Myths-BUSTED-2d79090ba22f81d3b989c3b098c1c5d8 visit the webpage. That sounds incredibly frustrating. Can you please provide your order number so I can pull up the customization details immediately?
Customer: It's #RSTLR902. I spent fifteen minutes carefully selecting the right colors, and receiving the wrong item makes me feel like my order notes weren't even looked at.
CS Rep: I see the discrepancy here in the fulfillment log. Our deepest apologies; there was a mix-up during assembly. We want to rectify this immediately. Would you prefer we rush-ship the correct burgundy-trimmed hat today, or would you prefer a full refund?
Customer: I really want the hat, but only if you can guarantee the correct customization this time and ship it with priority.
CS Rep: Absolutely. We will initiate a priority build and shipment right now, and we’ll include a prepaid return label for the incorrect hat. You will receive the correct item within four business days.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
