I am writing this to warn potential shoppers about my truly terrible experience, which I feel obligated to share as a cautionary tale. I had always read bad reviews about their service, but I really wanted some pieces from them so I decided to go in anyway. I walked in planning to buy quite a few things, including a few dresses and some tops & bottoms, but the lady (I think she was the owner) didn't even acknowledge me and looked at me as if I was bothering her. NEVER AGAIN. This encounter was so insulting that I immediately left and decided to look online, only to find some of the exact items for $40–$50 less than the store price. If you have any inquiries with regards to wherever and how to use GraceQueens Unique Designs, you can contact us at our own web page. Feeling completely dismissed and potentially overcharged, I felt compelled to leave a review and contact customer service immediately.
Customer: I am absolutely furious about my visit today. I walked in ready to spend serious money, but I was completely ignored, and treated like an inconvenience by a staff member—I think she was the owner.
CS Rep: I am so sorry that you had such a disheartening and disrespectful experience. That is completely unacceptable, especially when you came in ready to shop. Could you tell me exactly what made you feel so bothered?
Customer: She wouldn't even acknowledge me. She looked at me as if I was disturbing her presence. To make matters worse, after leaving, I found the exact items online for $40 to $50 less than the price I saw in your physical store.
CS Rep: Thank you for sharing those details. We take behavioral issues very seriously and I will flag this incident immediately for internal review. Regarding the price discrepancy, we want to honor your original shopping intent. If you can send us proof of the online price, we would be happy to process an order for you at the lower price, and include a complimentary 15% off coupon for future use as our deepest apology.
Customer: I appreciate the offer to match the online price, but honestly, that interaction made me lose all faith in your in-store service.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
