I want everyone to hear my story as a serious warning about shopping online here. My experience was truly shocking and borderline fraudulent. I placed an order, excited about a specific dress, only for the company to immediately charge my card without confirming inventory. It quickly became clear that
This store offers online ordering where they provide no accurate information whether they even have the item you order. Once your order is placed, they immediately take the payment but don't even bother to call you and let you know they don't have the item you ordered.
If you have any queries concerning where by along with the best way to work with GraceQueens Casual Dresses, you can contact us with our web-page. I felt compelled to engage with customer service because they refused to refund my money, offering store credit instead, which made me feel like
Their online store is a front for them to steal from people. Horrible place!
I just needed them to return the money they took for an item they never even possessed.
Customer: I placed order #4567, you charged my account instantly, and now you are telling me it’s out of stock. I demand a full cash refund immediately.
CS Rep: I sincerely apologize for the inventory error and the frustration this has caused. As an immediate step, we can issue you a full store credit, or we can look into alternative items we do have available in your size.
Customer: Store credit is not an option. You took my money for nothing. I need the cash refund. You seriously had the nerve to suggest that I call PayPal and go through a claim process to get my own money back!
CS Rep: I completely understand your anger, and we strive to avoid asking customers to file external claims. However, due to how the payment was initially processed, initiating the claim via PayPal is often the fastest and most reliable way to ensure the full monetary refund is returned to your original account.
Customer: So your policy is to inconvenience me further because you can't manage your own stock or payment processing? That is the worst customer service I have ever experienced. I need the refund processed now, internally.
CS Rep: I hear your feedback, and I assure you we are reviewing our internal refund policy to minimize these issues going forward. I will escalate your case to our finance team one last time to request an exception for a direct refund, though it may take 7-10 business days for a final response.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
