I want to share my terrible online shopping experience, which I hope serves as a cautionary tale for everyone. I paid extra for expedited shipping, thinking I would receive my item quickly, but it was all a lie. I

never received my item

. All they did was print a label but

never sent my dress

. They are a scam. I had to call them repeatedly, but they would

lie and say the item has been sent

. I even

called USPS and they confirmed that they never received the item for shipping

. It’s unacceptable, and that’s why I felt compelled to reach out to their customer service team—not just to find my dress, but to demand accountability from these

SCAM ARTISTS

before I escalate this to my bank and the BBB.

Should you have almost any issues about where along with how you can utilize GraceQueens Dresses, it is possible to e-mail us from our webpage. Customer: I need to speak to a manager right now. I paid for expedited shipping days ago, and my dress has not moved. USPS confirmed you never gave them the package, even though your reps told me it shipped.

CS Rep: I am so sorry that you are going through this frustrating experience, especially after paying for priority service. Can I please pull up your order number so I can investigate the exact shipping status?

Customer: The status is "printed label," but you know it hasn't left your warehouse! You are operating as SCAM ARTISTS! I want a full explanation for why your team has been lying to me.

CS Rep: I see the tracking discrepancy here, and I sincerely apologize for the misinformation you were given. This is unacceptable service, and I understand your anger. We clearly failed to get the item to the carrier.

Customer: So what is the resolution? I don't want the dress anymore. I want my money back immediately, including the shipping fee.

CS Rep: Absolutely. Since the item never left our facility, I am processing a full refund for the item and the expedited shipping cost right now. You should see that reflected in your bank account within 3–5 business days.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.